Welcome to our FAQ page! Here, you'll find answers to some of the most common questions our customers ask. If you have any further inquiries, please don't hesitate to contact us.
1. What kind of payment do you accept?
We strive to make your shopping experience as convenient as possible by offering a variety of online payment methods. Currently, we accept Visa, MasterCard, and Western Union. We have implemented stringent security measures to protect your personal information from unauthorized access, illegal processing, accidental loss, destruction, and damage. Shopping with us is safe and secure.
2. Why was my payment declined?
If your payment was declined, please: a. Verify the information you entered during the payment process. b. Ensure there is sufficient funds in your account. d. Check if you're using a card that we do not accept.
3. What can I do if my payment was declined?
If your payment did not go through, you can: a. Contact your bank to clear any issues, then try placing your order again. b. Try using a different card. c. Opt for an alternative payment method, such as Western Union.
4. Does the product come with the original box?
Yes, all our products are shipped with their original dust bags and signature boxes, ensuring they reach you in perfect condition.
5. What shipping carrier do you use, and how long does shipping take?
a. Shipping time: Please allow up to 20 working days for delivery. b. We offer express delivery with tracking numbers through DHL, EMS, UPS, and FedEx.
6. Can I pay extra for overnight shipping?
Unfortunately, international delivery services cannot guarantee next-day delivery. We recommend placing your order well in advance of your special occasion.
7. Will I receive junk emails if I subscribe to your newsletter?
Absolutely not! We value your privacy and promise never to send you unsolicited emails. Your information is kept secure and will not be shared.
8. When will I receive a reply to my email?
Our customer service team works diligently to respond to all emails within 24 hours on business days. For immediate assistance, we also offer live chat services online.
Thank you for choosing us for your fashion needs. If you have any other questions or need further assistance, please feel free to reach out.
